In a statement issued Monday, Vodafone Hungary responded to technical problems related to the merger of UPC Hungary, a Hungarian subsidiary of Vodafone and Liberty Global. The service provider, which was able to buy UPC last summer with competition authority licenses, initially took up the barriers to migration without a hitch, but in the spring, just as the UPC brand was changed to Vodafone, users were embittered by growing technical problems. who would have needed a well-functioning infrastructure above all else due to the COVID-19 epidemic.
The company's announcement today confirms in part an article previously written by CountingNews, meaning that in the transition state, certain UPC systems will still be served by the previous owner's infrastructure, which could cause a variety of disruptions in Internet and television services.
Although Vodafone does not disclose the extent of the technical problems in its communication, it states that it intends to replace the infrastructure elements of the old owner as soon as possible by accelerating integration, but does not specify exactly when this could happen.
Dr. Gergő J. Budai, Vice Chairman of the Board of Vodafone Hungary, spoke about the problems perceived by customers:
During the last two months of working and learning from home due to the coronavirus, our network is under constant and unprecedented load. was exposed. All in all, our mobile and fixed networks have stood the test of time, as in the latter case service outages have decreased compared to the pre-acquisition period, but there is still much to be done until the ideal state. Our customers were understandably more sensitive during the period, even during the day. outages lasting a few minutes, or problems with third-party applications, so our customer service also had to deal with an extra load of nearly 50 percent. In addition to significant network development and accelerating the technical integration process, we are currently working to increase customer service capacity so that customers can get help from Vodafone with the usual speed and efficiency in the event of a network outage or other problem.
According to the plans, the service provider will replace not only the network devices, but also the terminal equipment (indoor units, modems) placed with the population with the modernization. The service provider has previously hinted that the Vodafone TV platform, launched in the spring, will be able to replace the Liberty legacy Horizon everywhere, but the Connect Box, introduced at UPC in 2016 with a significant fuss, could also be removed from the portfolio
Gellert is Technology Editor at Counting News Media and contributor at other major tech publications. Her interests includes testing new gadgets and reading.